FAQs

1. What products do you sell?

KatchKova is your go-to for stylish, high-quality clothing and accessories. Everything we offer is durable, designed to last, and chosen with quality in mind.

2. Do you ship internationally?

Yes! We’re excited to ship worldwide. Shipping times may vary based on your location, and international orders may be subject to customs fees or taxes.

3. How much is shipping?

Enjoy affordable shipping on all orders — we keep costs low so you can shop more and save more.

4. How long does shipping take?

  • Processing time: 48 hours after purchase

  • Delivery estimate: 4–12 business days

  • During peak periods or high demand, delivery may take up to 3 weeks.

  • Once shipped, you’ll receive a confirmation email with your tracking link.

5. How do I track my order?

As soon as your order ships, you’ll get an email with a tracking link so you can monitor your delivery every step of the way.

6. What if my package is delayed or lost?

If your package is delayed or appears lost, contact us at info@katchkova.com — we’ll help resolve the issue quickly.

7. Do you offer refunds or returns?

We are committed to transparency. Here's what to know:

  • No refunds for shipping delays unless 30 days have passed since the order date.

  • No returns/refunds for sizing issues — please refer to our detailed size guides on each product page.

  • No refunds or returns for incorrect orders or change-of-mind purchases. Orders can be modified before shipping, but not canceled afterward.

  • If your item arrives damaged or defective, send us clear photos or videos — we’ll replace it.

  • If we sent the wrong item, you're eligible for a refund or replacement.

  • We cannot refund or replace items damaged after delivery.

  • No refunds/replacements if delivery fails due to an incorrect address or an uncontactable recipient.

8. Can I cancel my order?

If your order hasn't shipped yet, we may be able to modify it. Once shipped, cancellations and refunds are no longer possible.

9. What payment methods do you accept?

We accept all major credit/debit cards, Apple Pay, and Google Pay.

10. How can I contact KatchKova?

Email us at info@katchkova.com — we’ll get back to you within 48 hours.

Let me know if you want this styled for your Shopify FAQ section or exported for use in a Help Center.